Privacy Policy
How WeBuyDyson collects, uses and protects your information.
Last updated: 27 June 2026.
Who we are
WeBuyDyson ("we", "us") is a UK buyer of pre-owned Dyson products. This policy explains what personal information we collect when you use webuydyson.co.uk and sell an item to us, and how we look after it.
Information we collect
- Contact details — your name, email and mobile number.
- Collection address — so Royal Mail can collect your item.
- Bank details — your account name, sort code and account number, used solely to pay you.
- Item details — the product, model, condition and the photos you upload.
- Technical data — basic information your browser sends, used to keep the site working and secure.
How we use your information
- To prepare and confirm your offer.
- To arrange your free collection and keep you updated.
- To pay you for your item.
- To prevent fraud and meet our legal obligations.
- To improve our service.
Our lawful bases
We process your information to take steps at your request and to perform our agreement to buy your item (contract), to run and protect our business (legitimate interests), and where the law requires it (legal obligation).
Who we share it with
We only share what's necessary, with the couriers who collect your item and the service providers who help us run the site and process payments. We do not sell your personal information to anyone.
How long we keep it
We keep your information only as long as we need it to complete your sale and meet our legal and accounting obligations, then we delete or anonymise it. Bank details are handled with care and not kept longer than necessary.
Your rights
You can ask us to access, correct or delete your information, or object to how we use it. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. To make a request, contact us via the live chat on our site.
Cookies
We use only the essential cookies needed to make the site work; we don't use them to track you across the web.
Changes
We may update this policy from time to time. The latest version will always be on this page.
Contact
Questions about your privacy? Reach us any time on the live chat and we'll help.